About Us
iRage is one of India's leading high-frequency trading firms. We build and own everything in-house, from ultra-low-latency execution to our entire trading infrastructure. Our systems deliver some of the lowest latencies in the market, with order-send speeds under 100 nanoseconds - but the harder problem we've solved is keeping that latency low at scale. We run thousands of independent portfolios in parallel, carrying overnight positions across thousands of instruments, with tooling that coordinates state and information across hundreds of servers spanning multiple data centres in real time.
The stack is ours end to end: custom FPGA pipelines - including PHY and MAC layers we built on hardware firmware in-house - and a C++ codebase we control from market-data ingestion through order entry and risk. We run experiments over days just to shave off a single clock cycle.
But great technology alone doesn't move markets. Our quant and tech teams work side by side, and the results speak for themselves: millions of trades a day. To put that in perspective, we handle the equivalent of several Big Billion Days in a single day, every day, at lightning speed. iRage is where deep technical expertise meets real market impact, in one of the world's fastest-growing trading ecosystems.
Role Summary
As a Customer Onboarding Specialist, you’ll play a crucial role in delivering world-class service to our clients. You will act as the first line of engagement post-sales, ensuring smooth onboarding, building trusted relationships, and enabling clients to maximize value from our platforms and services. This is a client-facing role that blends financial markets knowledge with problem-solving, communication, and stakeholder management. You’ll partner closely with trading, operations, and technology teams to ensure client success translates into stronger retention, upsell opportunities, and advocacy.
Key Responsibilities:
Client Onboarding & Engagement
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Manage end-to-end onboarding for new clients, ensuring a smooth & compliant setup.
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Serve as the primary point of contact for client queries and escalations.
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Conduct product walkthroughs, training, and knowledge-sharing sessions tailored to client needs.
Relationship Management
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Build strong, trust-based relationships with clients by understanding their workflows and trading priorities.
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Act as a client advocate internally ensuring feedback is shared with product, tech, and compliance teams.
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Drive adoption of new features, upgrades, and services through regular check-ins.
Client Success Operations
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Monitor client activity, identify usage patterns, and flag risks or opportunities proactively.
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Prepare client health reports, dashboards, and periodic performance reviews.
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Support compliance, risk, and operations teams in ensuring smooth daily execution for clients.
Growth & Retention
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Collaborate with business development to identify cross-sell and upsell opportunities.
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Drive renewal and retention efforts with a client-first approach.
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Represent the firm at client meetings, industry forums, and events when required.
Education
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Bachelor’s degree in Finance, Economics, Business, or related field.
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An MBA/advanced degree is a plus but not mandatory.
Experience
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1-3 years of experience in customer success, client servicing, relationship management, or support within financial services/broking/HFT/fintech.
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Exposure to institutional clients or trading desks preferred.
Skills
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Strong understanding of financial markets, trading products, and brokerage ecosystem.
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Excellent communication, problem-solving, and interpersonal skills.
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Ability to manage multiple clients and priorities in a fast-paced, high-stakes environment.
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Proficiency in Excel, reporting tools, and CRM platforms.
Mindset
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Client-first, proactive, and solutions-oriented.
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Collaborative, adaptable, and detail-driven..
Here’s what we offer:
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Compensation – competitive package, plus a meaningful performance bonus
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Generous paid time off – Recharge & come back sharper.
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Work with the best – Collaborate with top-tier global talent.
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Adventure together – Annual offsites (international & domestic) plus regular team outings.
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Performance rewards – Attractive bonuses for those who go above & beyond.
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Health covered – Comprehensive insurance so you’re always protected.
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Fun, not just work – On-site sports, games, & a lively workspace.
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Learn & lead – Regular knowledge-sharing sessions led by your peers.
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Annual Education Allowance – Take any external course, or certification that makes you better at your craft.
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Stay fit – Gym memberships with equal employer contribution to keep you at your best.
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Relocation support – Smooth move? We’ve got your back.
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Friendly competition – Work challenges & extracurricular contests to keep things exciting.