We are seeking a skilled and experienced General Operations Manager to lead our Broking Operations. This critical role will oversee the in-housing of back-office solutions, supervise the Stock Settlement Ops division, and drive process improvements across our operations. The ideal candidate will have a strong background in financial operations, regulatory compliance, and team leadership.  

Role Summary : General Operations Manager 

Key Responsibilities:

1.    Back Office Solutions:
    ⦁    Spearhead the initiative to bring back-office solutions in-house
    ⦁    Evaluate current processes and identify areas for improvement and automation
    ⦁    Collaborate with IT teams to implement robust and efficient back-office systems

2.    Stock Settlement Operations:
    ⦁    Supervise the Stock Settlement Ops division, ensuring smooth daily operations
    ⦁    Oversee the end-to-end settlement process, identifying and resolving any issues promptly
    ⦁    Implement best practices to optimize settlement efficiency and reduce errors

3.    Regulatory Compliance:
    ⦁    Stay abreast of new regulatory requirements and business changes affecting operations
    ⦁    Implement necessary changes in the Ops product to ensure compliance
    ⦁    Collaborate with legal and compliance teams to interpret and apply regulatory guidelines

4.    Process Improvement:
    ⦁    Guide the Ops team in creating and refining operational processes
    ⦁    Develop and maintain Standard Operating Procedures (SOPs) for internal processes
    ⦁    Continuously seek opportunities to enhance operational efficiency and reduce risk

5.    Documentation and Communication:
    ⦁    Draft comprehensive business documentation for the development team
    ⦁    Create clear, concise SOPs for all critical operational processes
    ⦁    Maintain open lines of communication with all relevant stakeholders

6.    Exchange Liaison:
    ⦁    Serve as the primary point of contact for all exchange-related activities
    ⦁    Facilitate smooth operations and quick resolution of issues to support trading functions

7.    Collateral Management:
    ⦁    Oversee the efficient management of the company's collateral assets
    ⦁    Ensure proper valuation, allocation, and regulatory compliance of collateral management
  
Qualifications:
⦁    Bachelor's degree in Business Administration, Finance, or related field; Master's preferred
⦁    Minimum of 5 years of experience in operations management within the broking industry
⦁    Strong understanding of financial markets, back-office operations, and regulatory requirements
⦁    Excellent knowledge of stock settlement processes and best practices
⦁    Strong leadership and team management skills
⦁    Exceptional problem-solving and analytical abilities

The ideal candidate will be a strategic thinker with a hands-on approach, capable of managing multiple priorities in a fast-paced environment. They should have a proven ability to lead teams, drive change, and maintain high standards of operational excellence.